Return, Refund and Cancellation Policy
Operated by TeezyPeasy LLC Effective Date: September 10, 2026 Version: 1.0 Contact: [email protected] Address: Pennsylvania, United States
Personal Constellation products are personalized and made specifically for the person identified in an order.
This policy explains when an order may be changed, cancelled, remade, replaced, or refunded.
1. Changes Before Production
If you entered incorrect personalization information or need to change your order, contact us immediately at [email protected].
We will try to make the requested change if production has not started.
Because production may begin soon after an order is placed, we cannot guarantee that a change will be possible.
2. Cancellation Before Production
An order may generally be cancelled before production begins.
Contact [email protected] as quickly as possible.
If cancellation is accepted before production, any applicable refund will be issued to the original payment method.
3. Cancellation After Production Begins
Because Personal Constellation products are made specifically for each customer, orders generally cannot be cancelled once production has begun.
This does not limit rights that cannot legally be waived.
4. Change-of-Mind Returns
Correctly produced personalized products are generally not eligible for change-of-mind returns or refunds.
This includes situations where you no longer want the item, the recipient does not want it, you purchased it for an event that later changed, you prefer another design after production, you disagree with a symbolic description correctly generated under our methodology, or the product was made using incorrect personalization information that you supplied.
Nothing in this policy affects statutory consumer rights that cannot legally be excluded.
5. Errors Made by Personal Constellation
If you submitted correct personalization information but we printed different information, manufactured the wrong design, incorrectly calculated or assigned a symbol under the methodology used for your order, or otherwise materially failed to produce the product according to the accepted order, we treat that as our error.
Customer approval of a preview does not make you responsible for a calculation or assignment error we made from otherwise correct customer information.
6. Damaged, Defective, or Incorrect Orders
Please contact us within 30 days after delivery if your order arrives damaged, contains a manufacturing defect, is materially different from the order you placed, contains an error made by Personal Constellation, or contains a calculation or assignment error under our methodology.
Contact [email protected] and include your order number, a description of the problem, and photographs showing the issue when reasonably possible.
We will review the claim and determine an appropriate remedy. Depending on the circumstances, that may include a remake, replacement, correction, refund, or another appropriate resolution.
The 30-day reporting request does not eliminate rights or remedies provided by applicable law.
7. Returns of Defective or Incorrect Products
We may be able to resolve a damaged, defective, or incorrect-product claim from photographs without requiring the item to be returned.
If we require you to return a product because of an error, defect, or damage for which Personal Constellation is responsible, we will provide or reimburse reasonable return shipping.
Please do not send a product back without contacting us first.
8. Refunds
When a refund is approved, it will generally be issued to the original payment method.
We will initiate approved refunds promptly after the refund decision is made.
The amount of time required for the refund to appear in your account may depend on the payment processor, bank, card issuer, or other financial institution.
Original shipping charges may be refunded where appropriate, including when required by law or when the refund results from an error for which we are responsible.
9. Shipping Delays
Production and delivery times stated on our website are based on information reasonably available when those representations are made.
If we cannot ship an order within the represented period, or within another period required by applicable law, we will provide any notice, cancellation opportunity, request for consent to delay, or refund required by applicable law.
10. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address.
If you discover an address error, contact us immediately.
We cannot guarantee that an address can be changed after an order enters fulfillment or shipment.
Where permitted by law, additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility.
11. Consumer Rights
Nothing in this policy excludes, restricts, or limits a consumer right or remedy that cannot legally be excluded, restricted, or waived.
12. Contact
Personal Constellation
A brand of TeezyPeasy LLC
231 Durham Rd, Ottsville, PA 18942
(c) 2026 TeezyPeasy LLC. All rights reserved.